In this role I lead multiple engineering teams in different capacities, including teams building IT Pro facing web applicatons, web forums, and email.
Responsibilities include managing software engineers at various experience levels, and other engineering managers.
In this role, I led teams of 2-6 frontend & backend engineers in both creating and maintaining products. Each day I balanced consensus with pushing for results, and served as a driver and source of technical information for making the right product decisions.
I took on this role to continue growing my technical skillset and challenge myself with management and leadership responsibilities. I grew the team to provide a higher standard of support. My personal growth opened up an opportunity for me to have a wider impact in the organization by changing roles to work directly with engineering teams.
In this role I provided personal technical support for the help desk and network inventory product suite for tens of thousands of IT pros across the world. I was an IT-guy for the IT-guys. Deep-diving into our technically complex products was fulfilling for me. As our product suite grew and expanded I honed a strong interpersonal skillset that tuned me in to how to handle conflict and focus on results.
In this role I provided general application, email, hardware, and network support to a small business. I applied previously acquired skills to simplify the team's daily tasks. I also rolled out a new company website.